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Sam Schinke
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 Posted: Wed Dec 26, 2007 6:49 am Post subject: Windows update error 80070246 |
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Hi folks,
I seem to be getting this fairly rare and as-yet undiagnosed error while
trying to update Vista Home Premium. The update in question is "Cumulative
Security Update for Internet Explorer 7 in Windows Vista (KB942615)", and
has been unable to install for some time now.
Each attempt also results in this error in my event logs:
Windows Servicing failed to complete the process of setting package KB942615
(Security Update) into Default(Default) state
I have attached the details of this error.
I am also having a possibly related issue when I try to enable "Tablet PC
Optional Components", namely that the install fails. I haven't tried any
other optional components at this time, FWIW. In this case, though, the
failure is silent in the user interface. My reason for suspecting that the
failure is related is due to similar errors appearing in my event log. These
"Servicing" errors seem to occur for many (or possibly all) installed
updates and windows components each time I try to enable Tablet PC Optional
Components. I count rougly 197 "servicing" errors added to the event log per
"Windows Feature" attempt.
I would be happy to enumerate the servicing errors that occur when enabling
Tablet PC Optional Components in more detail if it is necessary, though
perhaps there would be a better venue for such an issue if it is unrelated
to WU.
I would appreciate any assistance or additional troubleshooting suggestions,
or even a suggestion as to a better forum to raise this topic.
Attached is the relevant WindowsUpdate.log section mentioning this error for
my attempts to install KB942615. There is also mention of this error in
C:\Windows\Logs\CBS\CBS.log, which I noticed being mentioned as another
place to look for WU logs relating to mysterious errors elsewhere on the
internets. I have attached a single relevant "session" that displays this
error. There are more mentions in CBS.log, but they are verbose and very
similar to the one I have attached. Please let me know if these additional
errors in CBS.log would be useful.
I also saw somewhere (possibly in an archive of one of these groups) that
there are some XML files in C:\Windows\winsxs that might be useful -- let me
know which ones and I will dig them up.
Regards,
Sam |
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Robert Aldwinckle
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| Posted: Wed Dec 26, 2007 10:59 pm Post subject: Re: Windows update error 80070246 |
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(cross-post added to Vista Perf & Maint)
"Sam Schinke" <sschinke@gmail.com> wrote in message
news:ORM2Ku4RIHA.5400@TK2MSFTNGP04.phx.gbl...
| Quote: | Hi folks,
I seem to be getting this fairly rare and as-yet undiagnosed error while
trying to update Vista Home Premium. The update in question is "Cumulative
Security Update for Internet Explorer 7 in Windows Vista (KB942615)", and
has been unable to install for some time now.
|
<cmd_output OS="XPsp2">
F:\>set /a c= 0x246
582
F:\>net helpmsg %c%
582 is not a valid Windows network message number.
</cmd_ouput>
Does Vista show a valid message for: net helpmsg 582
| Quote: |
Each attempt also results in this error in my event logs:
Windows Servicing failed to complete the process of setting package KB942615
(Security Update) into Default(Default) state
I have attached the details of this error.
I am also having a possibly related issue when I try to enable "Tablet PC
Optional Components", namely that the install fails. I haven't tried any
other optional components at this time, FWIW. In this case, though, the
failure is silent in the user interface. My reason for suspecting that the
failure is related is due to similar errors appearing in my event log. These
"Servicing" errors seem to occur for many (or possibly all) installed
updates and windows components each time I try to enable Tablet PC Optional
Components. I count rougly 197 "servicing" errors added to the event log per
"Windows Feature" attempt.
I would be happy to enumerate the servicing errors that occur when enabling
Tablet PC Optional Components in more detail if it is necessary, though
perhaps there would be a better venue for such an issue if it is unrelated
to WU.
I would appreciate any assistance or additional troubleshooting suggestions,
or even a suggestion as to a better forum to raise this topic.
Attached is the relevant WindowsUpdate.log section mentioning this error for
my attempts to install KB942615. There is also mention of this error in
C:\Windows\Logs\CBS\CBS.log, which I noticed being mentioned as another
place to look for WU logs relating to mysterious errors elsewhere on the
internets. I have attached a single relevant "session" that displays this
error. There are more mentions in CBS.log, but they are verbose and very
similar to the one I have attached. Please let me know if these additional
errors in CBS.log would be useful.
I also saw somewhere (possibly in an archive of one of these groups) that
there are some XML files in C:\Windows\winsxs that might be useful -- let me
know which ones and I will dig them up.
Regards,
Sam
|
<CBS.log>
2007-12-25 22:13:19, Error CSI 0000000c@2007/12/26:06:13:19.792 (F) d:\vistartm\base\xml\udom_xmlcursor.cpp(47):
Error STATUS_ILLEGAL_CHARACTER originated in function CXmlCursor::Next expression: RtlXmlNextLogicalThing( &m_State, &m_Namespaces,
&m_CurrentThing, &m_AttributeList )
[gle=0x80004005]
2007-12-25 22:13:45, Error CSI 0000000d (F) HRESULT_FROM_WIN32(582) #135705# from
Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetComponentInformation(flags = 0, class =
ICSIInventory_GET_COMPONENT_INFORMATION_CLASS_BASIC (1), information = [1]"{"0[2]", "CSI_COMPONENT_STATE_INSTALLED (4)[2]",
"0[1]"}")
2007-12-25 22:13:45, Info CBS Exec: Processing complete. Session: 29902726:1752307027, Package:
Package_for_KB942615~31bf3856ad364e35~x86~~6.0.1.1, hr: 0x80070246
</CBS.log>
I'm not sure why this article is calling that a "STOP Error"?
<title>Stop error when you try to download updates from Windows Update on
a computer that is running Windows Vista: "0x80070246"</title>
http://support.microsoft.com/kb/942968/en-us
(MSKB search for
0x80070246 VISTA
)
This may be where the information for that article originated:
http://help.lockergnome.com/vista/Windows-Update-Failures-0x80070246-HELP-error-ftopict31197.html
(Live Search for
(0x80070246 OR 582) "CBS.log" VISTA
)
It doesn't look exactly like your case but perhaps it will give you some more
ideas. Otherwise what I would do is run ProcMon while as much verbose
logging was going on as possible for the update. E.g. then you can see the
writes of each log record and how they correlate with other registry and file
accesses being made by the update.
To give this more visibility to other Vista users (e.g. for comparing logs)
I am cross-posting this to Vista Perf & Maint.
Good luck
Robert Aldwinckle
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