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shearer
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 Posted: Tue Dec 18, 2007 9:55 pm Post subject: When I open the Word 2007 Start-up folder, it's empty |
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I have been advised to look for problem add-ins in the Word Start-up folder,
but there's nothing in the folder at all. How can that be? Am I doint
something wrong?
--
prprof |
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| Posted: Tue Dec 18, 2007 9:55 pm Post subject: Advertisement |
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Jay Freedman
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| Posted: Tue Dec 18, 2007 10:25 pm Post subject: Re: When I open the Word 2007 Start-up folder, it's empty |
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On Tue, 18 Dec 2007 13:55:02 -0800, shearer
<shearer@discussions.microsoft.com> wrote:
| Quote: | I have been advised to look for problem add-ins in the Word Start-up folder,
but there's nothing in the folder at all. How can that be? Am I doint
something wrong?
|
No, you aren't doing something wrong.
Problems in Word often -- but not always -- have something to do with
add-ins. That means that checking for add-ins is an important step in
troubleshooting.
The fact that you didn't see any files in the Startup folder can mean
one of two things: either the problem (whatever it is) isn't related
to add-ins, or you might have some add-ins that aren't located in the
Startup folder.
This article explains the different kinds of add-ins and how to look
for them:
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx
If you reach the end of the suggestions there without finding
anything, then the problem isn't being caused by an add-in, so you'd
have to look for other causes.
I assume you described your problem in another post, but because you
started a new thread I don't have any way to find it and read about
the problem. Please keep all your related posts in one thread by
clicking the Reply button instead of the Post button.
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
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shearer
Guest
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| Posted: Tue Dec 18, 2007 11:06 pm Post subject: RE: When I open the Word 2007 Start-up folder, it's empty |
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Thanks for the advice on posts. Yes, I posted before on this problem, but am
new in the community. I appreciate your patience. My previous posts are
below:
"Terry Farrell" wrote:
| Quote: | Incompatible legacy third party add-in. Start Word in Safe Mode: from Start,
Run, type in
winword /a
and press enter. Does Word start and close OK now? If yes, check the
contents of the Word Start-up folder. Rename any *.dot files found to *.bad
and then try starting Word normally. If it is OK now, rename the *.dot files
back to *.dot until you find the one causing the problems.
--
Terry Farrell - MS Word MVP
"shearer" <shearer@discussions.microsoft.com> wrote in message
news:C14E4A1F-57C9-4A2F-858B-BDAE99AFCAAA@microsoft.com...
When I open Word 2007 using Vista, I can type on the page, but the scroll
bars are frozen, and no other functionality is available. I cannot move
the
cursor on the page, change font etc.
On closing, the message is "Microsoft Office Word has stopped working"
followed by "Windows is checking for a solution to the problem." Then the
program restarts in an endless cycle of crashing and restarting.
I have removed and reinstalled the program to no avail. PowerPoint and
Outlook work fine.
Any ideas?
--
prprof
-- |
prprof
"shearer" wrote:
| Quote: | I have been advised to look for problem add-ins in the Word Start-up folder,
but there's nothing in the folder at all. How can that be? Am I doint
something wrong?
--
prprof |
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Terry Farrell
Guest
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| Posted: Wed Dec 19, 2007 10:30 am Post subject: Re: When I open the Word 2007 Start-up folder, it's empty |
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What happened when you started in Safe Mode? Did Word work correctly?
Terry
"shearer" <shearer@discussions.microsoft.com> wrote in message
news:02A555AB-14B1-4766-8F2B-C36110CE9141@microsoft.com...
| Quote: | Thanks for the advice on posts. Yes, I posted before on this problem, but
am
new in the community. I appreciate your patience. My previous posts are
below:
"Terry Farrell" wrote:
Incompatible legacy third party add-in. Start Word in Safe Mode: from
Start,
Run, type in
winword /a
and press enter. Does Word start and close OK now? If yes, check the
contents of the Word Start-up folder. Rename any *.dot files found to
*.bad
and then try starting Word normally. If it is OK now, rename the *.dot
files
back to *.dot until you find the one causing the problems.
--
Terry Farrell - MS Word MVP
"shearer" <shearer@discussions.microsoft.com> wrote in message
news:C14E4A1F-57C9-4A2F-858B-BDAE99AFCAAA@microsoft.com...
When I open Word 2007 using Vista, I can type on the page, but the
scroll
bars are frozen, and no other functionality is available. I cannot
move
the
cursor on the page, change font etc.
On closing, the message is "Microsoft Office Word has stopped working"
followed by "Windows is checking for a solution to the problem." Then
the
program restarts in an endless cycle of crashing and restarting.
I have removed and reinstalled the program to no avail. PowerPoint and
Outlook work fine.
Any ideas?
--
prprof
--
prprof
"shearer" wrote:
I have been advised to look for problem add-ins in the Word Start-up
folder,
but there's nothing in the folder at all. How can that be? Am I doint
something wrong?
--
prprof |
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