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Derek Da Silva
Guest
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 Posted: Mon Dec 17, 2007 11:11 pm Post subject: Remote Assistance |
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Hi Everyone,
I recently pushed a GPO so that it would enable Remote Assistance on all
workstations in my Domain (right now I added the GPO to my "test" OU with two
computers Novice and Expert).
When I attempt to send a Remote Assistance request I get the following
message:
The remote server machine does not exist or unavailable.
I followed the steps as outlined in this support doc:
http://support.microsoft.com/Default.aspx?kbid=301527
Could you please provide me with assistance?
Thank you,
D |
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Google
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| Posted: Mon Dec 17, 2007 11:11 pm Post subject: Advertisement |
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Robert L. (MS-MVP)
Guest
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| Posted: Tue Dec 18, 2007 4:42 pm Post subject: Re: Remote Assistance |
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I am not sure I understand the issue. But let me try these:
1. The article describes how to configure a computer that is running Windows
XP or Windows Server 2003 to receive Remote Assistance offers, but not send
a Remote Assistance request.
2. If you are trying to offer Remote Assistance and you get the message "The
remote server machine does not exist or is unavailable", I would check the
firewall settings first. You may want to add these Exceptions to the Windows
Firewall configuration (Start, Control Panel, Windows Firewall, Exceptions):
1. Programs
a. %systemroot%\system32\sessmgr.exe
b. %systemroot%\PCHEALTH\HELPCTR\Binaries\helpsvc.exe
2. TCP 135
or this link may help. http://support.microsoft.com/kb/555179
--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Derek Da Silva" <DerekDaSilva@discussions.microsoft.com> wrote in message
news:5870B008-92D9-402F-A7CF-D101510986A0@microsoft.com...
| Quote: | Hi Everyone,
I recently pushed a GPO so that it would enable Remote Assistance on all
workstations in my Domain (right now I added the GPO to my "test" OU with
two
computers Novice and Expert).
When I attempt to send a Remote Assistance request I get the following
message:
The remote server machine does not exist or unavailable.
I followed the steps as outlined in this support doc:
http://support.microsoft.com/Default.aspx?kbid=301527
Could you please provide me with assistance?
Thank you,
D
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|
| Back to top |
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Derek Da Silva
Guest
|
| Posted: Tue Dec 18, 2007 4:57 pm Post subject: Re: Remote Assistance |
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Hi Robert,
I confirmed that the port 135 (TCP) is open and the two programs are
exceptions in the Windows Firewall. Do you have any additional suggestions?
Thank you,
D
"Robert L. (MS-MVP)" wrote:
| Quote: | I am not sure I understand the issue. But let me try these:
1. The article describes how to configure a computer that is running Windows
XP or Windows Server 2003 to receive Remote Assistance offers, but not send
a Remote Assistance request.
2. If you are trying to offer Remote Assistance and you get the message "The
remote server machine does not exist or is unavailable", I would check the
firewall settings first. You may want to add these Exceptions to the Windows
Firewall configuration (Start, Control Panel, Windows Firewall, Exceptions):
1. Programs
a. %systemroot%\system32\sessmgr.exe
b. %systemroot%\PCHEALTH\HELPCTR\Binaries\helpsvc.exe
2. TCP 135
or this link may help. http://support.microsoft.com/kb/555179
--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Derek Da Silva" <DerekDaSilva@discussions.microsoft.com> wrote in message
news:5870B008-92D9-402F-A7CF-D101510986A0@microsoft.com...
Hi Everyone,
I recently pushed a GPO so that it would enable Remote Assistance on all
workstations in my Domain (right now I added the GPO to my "test" OU with
two
computers Novice and Expert).
When I attempt to send a Remote Assistance request I get the following
message:
The remote server machine does not exist or unavailable.
I followed the steps as outlined in this support doc:
http://support.microsoft.com/Default.aspx?kbid=301527
Could you please provide me with assistance?
Thank you,
D
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| Back to top |
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Derek Da Silva
Guest
|
| Posted: Tue Dec 18, 2007 10:22 pm Post subject: Re: Remote Assistance |
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THis issue is resolved
"Derek Da Silva" wrote:
| Quote: | Hi Robert,
I confirmed that the port 135 (TCP) is open and the two programs are
exceptions in the Windows Firewall. Do you have any additional suggestions?
Thank you,
D
"Robert L. (MS-MVP)" wrote:
I am not sure I understand the issue. But let me try these:
1. The article describes how to configure a computer that is running Windows
XP or Windows Server 2003 to receive Remote Assistance offers, but not send
a Remote Assistance request.
2. If you are trying to offer Remote Assistance and you get the message "The
remote server machine does not exist or is unavailable", I would check the
firewall settings first. You may want to add these Exceptions to the Windows
Firewall configuration (Start, Control Panel, Windows Firewall, Exceptions):
1. Programs
a. %systemroot%\system32\sessmgr.exe
b. %systemroot%\PCHEALTH\HELPCTR\Binaries\helpsvc.exe
2. TCP 135
or this link may help. http://support.microsoft.com/kb/555179
--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Derek Da Silva" <DerekDaSilva@discussions.microsoft.com> wrote in message
news:5870B008-92D9-402F-A7CF-D101510986A0@microsoft.com...
Hi Everyone,
I recently pushed a GPO so that it would enable Remote Assistance on all
workstations in my Domain (right now I added the GPO to my "test" OU with
two
computers Novice and Expert).
When I attempt to send a Remote Assistance request I get the following
message:
The remote server machine does not exist or unavailable.
I followed the steps as outlined in this support doc:
http://support.microsoft.com/Default.aspx?kbid=301527
Could you please provide me with assistance?
Thank you,
D
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| Back to top |
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Robert L. (MS-MVP)
Guest
|
| Posted: Wed Dec 19, 2007 3:55 pm Post subject: Re: Remote Assistance |
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|
How did you fix it? Please share it with us.
--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Derek Da Silva" <DerekDaSilva@discussions.microsoft.com> wrote in message
news:011C95F2-F6E0-4B73-AE54-0B7D64B2C773@microsoft.com...
| Quote: | THis issue is resolved
"Derek Da Silva" wrote:
Hi Robert,
I confirmed that the port 135 (TCP) is open and the two programs are
exceptions in the Windows Firewall. Do you have any additional
suggestions?
Thank you,
D
"Robert L. (MS-MVP)" wrote:
I am not sure I understand the issue. But let me try these:
1. The article describes how to configure a computer that is running
Windows
XP or Windows Server 2003 to receive Remote Assistance offers, but not
send
a Remote Assistance request.
2. If you are trying to offer Remote Assistance and you get the message
"The
remote server machine does not exist or is unavailable", I would check
the
firewall settings first. You may want to add these Exceptions to the
Windows
Firewall configuration (Start, Control Panel, Windows Firewall,
Exceptions):
1. Programs
a. %systemroot%\system32\sessmgr.exe
b. %systemroot%\PCHEALTH\HELPCTR\Binaries\helpsvc.exe
2. TCP 135
or this link may help. http://support.microsoft.com/kb/555179
--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Derek Da Silva" <DerekDaSilva@discussions.microsoft.com> wrote in
message
news:5870B008-92D9-402F-A7CF-D101510986A0@microsoft.com...
Hi Everyone,
I recently pushed a GPO so that it would enable Remote Assistance on
all
workstations in my Domain (right now I added the GPO to my "test" OU
with
two
computers Novice and Expert).
When I attempt to send a Remote Assistance request I get the
following
message:
The remote server machine does not exist or unavailable.
I followed the steps as outlined in this support doc:
http://support.microsoft.com/Default.aspx?kbid=301527
Could you please provide me with assistance?
Thank you,
D
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| Back to top |
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Derek Da Silva
Guest
|
| Posted: Wed Dec 19, 2007 6:17 pm Post subject: Re: Remote Assistance |
|
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Hi Robert,
The issue was resolved by adding port 135. The GPO I created to add Port
135 wasn't working properly.
Unfortunately I have encountered a new issue (under thread- "A program could
not start"). I would appreciate your help on this new issue.
Thank you for your help.
"Robert L. (MS-MVP)" wrote:
| Quote: | How did you fix it? Please share it with us.
--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Derek Da Silva" <DerekDaSilva@discussions.microsoft.com> wrote in message
news:011C95F2-F6E0-4B73-AE54-0B7D64B2C773@microsoft.com...
THis issue is resolved
"Derek Da Silva" wrote:
Hi Robert,
I confirmed that the port 135 (TCP) is open and the two programs are
exceptions in the Windows Firewall. Do you have any additional
suggestions?
Thank you,
D
"Robert L. (MS-MVP)" wrote:
I am not sure I understand the issue. But let me try these:
1. The article describes how to configure a computer that is running
Windows
XP or Windows Server 2003 to receive Remote Assistance offers, but not
send
a Remote Assistance request.
2. If you are trying to offer Remote Assistance and you get the message
"The
remote server machine does not exist or is unavailable", I would check
the
firewall settings first. You may want to add these Exceptions to the
Windows
Firewall configuration (Start, Control Panel, Windows Firewall,
Exceptions):
1. Programs
a. %systemroot%\system32\sessmgr.exe
b. %systemroot%\PCHEALTH\HELPCTR\Binaries\helpsvc.exe
2. TCP 135
or this link may help. http://support.microsoft.com/kb/555179
--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Derek Da Silva" <DerekDaSilva@discussions.microsoft.com> wrote in
message
news:5870B008-92D9-402F-A7CF-D101510986A0@microsoft.com...
Hi Everyone,
I recently pushed a GPO so that it would enable Remote Assistance on
all
workstations in my Domain (right now I added the GPO to my "test" OU
with
two
computers Novice and Expert).
When I attempt to send a Remote Assistance request I get the
following
message:
The remote server machine does not exist or unavailable.
I followed the steps as outlined in this support doc:
http://support.microsoft.com/Default.aspx?kbid=301527
Could you please provide me with assistance?
Thank you,
D
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