0x80072EE7 windows update error

Minus273 · Guest

Hi guys

I get the error message 0x80072EE7 when I try to download updates.
There are no IP addresses for microsoft in the HOSTS file although there is
127.0.0.1 localhost in the file

I hope you can help me
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Today is the first day of the rest of your life!

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TaurArian · Guest

This error code translates to ERROR_INTERNET_CANNOT_CONNECT. This could be caused by
firewall software blocking the Windows Update Site.
You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error 0x80072EFD," "Error
0x80072F76," or "Error 0x80072F78" error message when you try to use the Windows Update
Web site or the Microsoft Update Web site
http://support.microsoft.com/?kbid=836941

When searching for available updates on the Update site, you see the 0x80072EE7 error
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=22&ln=en&IsMu=False

You may receive an error message when you search for available updates on the Windows
Update Web site or on the Microsoft Update Web site
http://support.microsoft.com/?kbid=883821

--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.

"Minus273" <Minus273@discussions.microsoft.com> wrote in message
news:E50410E1-94F9-4358-944C-C5F47BDD8629@microsoft.com...
| Hi guys
|
| I get the error message 0x80072EE7 when I try to download updates.
| There are no IP addresses for microsoft in the HOSTS file although there is
| 127.0.0.1 localhost in the file
|
| I hope you can help me
| --
| Today is the first day of the rest of your life!

window update · Guest

"Minus273" wrote:

Minus273 · Guest

Hi

below did not help! What do i need to do now, or what other
information do you need from me?
--
Today is the first day of the rest of your life!

"TaurArian" wrote:

guzarva · Guest

"TaurArian" wrote:

michgal2k · Guest

download fixwareout -
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
Note: You will need to run this tool while having an Internet Connection.
The tool will download other files while running.
Save it to your desktop and run it. Click Next, then Install, make sure "Run
fixit" is checked and click Finish.
The fix will begin; follow the prompts.
If your firewall gives an alert, (because this tool will download an
additional files from the internet), please don't let your firewall block it,
but allow it instead.
You will be asked to reboot your computer; please do so. Your system may
take longer than usual to load; this is normal.
Once the desktop loads a text file will open (report.txt).

After that try the microsoft update - it worked great for me.
If you think about it, let me know

"Minus273" wrote:

MowGreen [MVP] · Guest

Why are you recommending running a malware specific tool when you have
no evidence that the OP's system is infected ?
Just because your system was infected does not mean that others' systems
are. Do you know the consequences of running Fixwareout on a CLEAN system ?
If not, then please refrain from this type of post.
If you do, then please present the evidence that the OPs system is infected.
The error message involves a protocol talker. The cause can be related
to a number of factors, it is *not* strictly related to malware.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
================

michgal2k wrote:

Minus273 · Guest

Below is the content of the Windowsupdate.log file - does this help to
identify the issue, and what can I do to correct it?

2007-12-21 00:32:34:734 3420 828 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2007-12-21 00:32:34:734 3420 828 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2007-12-21 00:32:34:734 3420 828 Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2007-12-21 00:32:34:734 3420 828 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2007-12-21 00:32:34:734 3420 828 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-21 00:32:34:734 3420 828 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2007-12-21 00:32:34:781 852 f00 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2007-12-21 00:32:34:796 852 f00 Misc Microsoft signed: Yes
2007-12-21 00:32:35:015 3788 f38 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2007-12-21 00:32:35:015 3788 f38 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-21 00:32:35:015 3788 f38 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-12-21 00:32:35:015 3788 f38 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-21 00:32:35:046 3420 828 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-12-21 00:32:35:046 3420 828 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-12-21 00:32:35:046 3420 828 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-21 00:32:35:093 3420 828 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2007-12-21 00:32:35:093 3420 828 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2007-12-21 00:32:35:093 3420 828 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2007-12-21 00:32:35:093 3420 828 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-21 00:32:35:109 3420 828 Misc Microsoft signed: Yes
2007-12-21 00:32:35:515 3420 828 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-21 00:32:35:515 3420 828 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-21 00:32:35:531 3420 828 Misc Microsoft signed: Yes
2007-12-21 00:32:36:312 3420 828 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-21 00:32:36:328 3420 828 Misc Microsoft signed: Yes
2007-12-21 00:32:36:359 3420 828 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-21 00:32:36:375 3420 828 Misc Microsoft signed: Yes
2007-12-21 00:32:36:843 3420 828 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-21 00:32:36:843 3420 828 Misc Microsoft signed: Yes
2007-12-21 00:32:37:250 3420 828 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7

--

"MowGreen [MVP]" wrote:

MowGreen [MVP] · Guest

Hang in there. As one can see, this is what is known as an 'emerging
issue '.
The section of the log posted doesn't show which version of Windows the
system is running ... I'm guessing XP, right ?
What is the installed antivirus/security software ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Minus273 wrote:

Minus273 · Guest

Hi - thanks for the help. I do have XP with SP2. I am running AVG free, and
also have AVG antispyware, windows defender and Spybot S&D on the machine. I
have never had any problems or conflicts with these

"MowGreen [MVP]" wrote:

MowGreen [MVP] · Guest

I pinged someone at MS about this 'emerging issue' but have not heard
back yet. If you'd care to, we can do some checking ourselves.
What stands out in the log is this entry :

2007-12-21 00:32:34:734 3420 828 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------

I've not seen that in my log nor on others that have encountered the
0x80072EE7 error.
http://msdn2.microsoft.com/en-us/library/aa386819.aspx

MowGreen [MVP] · Guest

Forget the previous instructions. Instead, open a Command Prompt from
Start > Run > type in

cmd
Click OK or press Enter

At the prompt type these commands in, *press Enter after each one*
[NOTE the space after the g]

ipconfig /flushdns
exit

Now see if the system can access the update site

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Minus273 · Guest

Sorry - below did not help, I still get the same error message
--

"MowGreen [MVP]" wrote:

MowGreen [MVP] · Guest

Nothing to be sorry about, you didn't create this issue <w>
Let's give this a shot ...
show hidden files, folders, and system files:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

Using Windows Explorer, navigate to
WINDOWS\SoftwareDistribution\WuRedir

Open the WuRedir subfolder. How many folders are in there ?
I'm hoping 2 ...
Now open the folders and check the Created and Modified Dates of the
wuredir.xml files by right clicking them and choosing Properties.

Please post back with the Created and Modified dates and how many
folders are present in WuRedir.

I think the issue is that the update server is checking the validity of
the wuredir and wsus3setup.cabs and for some reason, the system is not
sending a response to back to the update server. The update server than
appears to be attempting to download the .cabs to the system but fails
to do so due to the 0x80072EE7 error.

BTW, who is your ISP ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Minus273 wrote:

> Sorry - below did not help, I still get the same error message

Minus273 · Guest

Thanks again
There are two folders in the subfolder

1. 7971F918-A847-4430-9279-4A52D1EFE18D dated 21/12/2007
Inside are two WINZIP files and the XML file.
XML file says created, modified and accessed 21 March 2007 at 12:48:42

2. 9482F4B4-E343-43B6-B170-9A65BC822C77 dated 25/12/2007
Inside is one WINZIP file and the XML file
XML file says created, modified and accessed 21 March 2007 at 12:48:26

ISP is through Pipex

Have a good Christmas

"MowGreen [MVP]" wrote: