0x80072EE7 error

Gent · Guest

Hi gang,

I have encountered a challenge when connecting to Windows Update. I get the
0x80072EE7 error.

I've tried the following:

- Checked the Hosts file for any static IP addresses - nothing
- I tried the guided help - no luck
- Internet connectivity is fine
- Firewall has been eliminated as a problem
- I had used a software accelerator (ashampoo); however I removed it and
then reset the Internet connection settings using DRTCP
- Windows Update and Microsoft Update have been added to the Trusted Sites
list
- I removed the proxy server entry from the WinHTTP proxy configuration
- Background Intelligent Transfer Service is running properly
- Event Log is running properly
- Cryptographic Service is fine
- cache is cleared
- The system has been restarted
- Easycleaner and Xtech show nothing unusual in the startups - programs or
services

As you can see, I have exhausted the MS suggestions. I really hope someone
can help!

Google · Sponsor

MowGreen [MVP] · Guest

You did not list any AVs ... is NOD32 Version 2.7.39 installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Gent wrote:

Gent · Guest

My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
disabling that with no luck.

"MowGreen [MVP]" wrote:

guzarva · Guest

"Gent" wrote:

MowGreen [MVP] · Guest

What was the name of the proxy server that was removed ?
Have you disabled the Trend firewall, enabled the native XP firewall,
and then done a manual visit to Windows Update ?
What is Xtech ?
Can you Stop the Automatic Updates service via the Services console and
then restart it [Start > Run > type in services.msc > Click OK] ?

Try another manual visit to Windows Update, when the error occurs close
Internet Explorer, and then go to Start > Run > type in

%windir%\windowsupdate.log
Click OK or press Enter

Please post the last 30 or so lines of the log in your reply, Gent.

MowGreen [MVP 2003-2008]
===============
-*343-* FDNY
Never Forgotten
===============

Gent wrote:

michgal2k · Guest

I am having the same problem - here is my logfile
2007-12-19 11:10:19:531 1544 664 AU ########### AU: Setting new AU options
###########
2007-12-19 11:10:19:531 1544 664 AU Setting AU Approval Type to 4
2007-12-19 11:10:19:531 1544 664 AU Setting Install Schedule Day to 5
2007-12-19 11:10:19:531 1544 664 AU Setting Install Schedule Time to 6
2007-12-19 11:10:19:531 1544 664 AU # Policy changed, AU refresh required
= No
2007-12-19 11:10:19:531 1544 664 AU # Approval type: Scheduled (User
preference)
2007-12-19 11:10:19:531 1544 664 AU # Scheduled install day/time: Thursday
at 6:00
2007-12-19 11:10:19:531 1544 664 AU # Auto-install minor updates: Yes
(User preference)
2007-12-19 11:10:19:531 1544 664 AU AU settings changed through User
Preference.
2007-12-19 11:10:19:546 1544 664 AU Setting AU scheduled install time to
2007-12-20 11:00:00
2007-12-19 11:12:00:859 2448 690 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2007-12-19 11:12:00:859 2448 690 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-19 11:12:00:859 2448 690 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2007-12-19 11:12:00:921 1544 2c8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2007-12-19 11:12:00:937 1544 2c8 Misc Microsoft signed: Yes
2007-12-19 11:12:00:968 1460 290 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2007-12-19 11:12:00:968 1460 290 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-19 11:12:00:968 1460 290 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-12-19 11:12:00:968 1460 290 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-19 11:12:01:015 2448 690 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-12-19 11:12:01:015 2448 690 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-12-19 11:12:01:015 2448 690 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-19 11:12:01:062 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-19 11:12:01:078 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:02:468 2448 690 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-19 11:12:02:468 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-19 11:12:02:468 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:02:828 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-19 11:12:02:843 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:02:890 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-19 11:12:02:890 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:02:968 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-19 11:12:02:984 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:03:000 2448 690 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7

"MowGreen [MVP]" wrote:

guzarva · Guest

"guzarva" wrote:

michgal2k · Guest

I'm sorry but wasthere supposed to be asolution here?

"guzarva" wrote:

michgal2k · Guest

Gent - try this
download fixwareout -
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
Note: You will need to run this tool while having an Internet Connection.
The tool will download other files while running.
Save it to your desktop and run it. Click Next, then Install, make sure "Run
fixit" is checked and click Finish.
The fix will begin; follow the prompts.
If your firewall gives an alert, (because this tool will download an
additional files from the internet), please don't let your firewall block it,
but allow it instead.
You will be asked to reboot your computer; please do so. Your system may
take longer than usual to load; this is normal.
Once the desktop loads a text file will open (report.txt).

After that try the microsoft update - it worked great for me.
If you think about it, let me know.

"Gent" wrote:

MowGreen [MVP] · Guest

What makes you think that Gent's system is infected with malware ?
Is your system infected and getting the 0x80072EE7 error ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

michgal2k wrote:

Guest · Posted: Thu Dec 20, 2007 11:18 pm Post subject: Re: 0x80072EE7 error

On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com>
wrote:

MowGreen [MVP] · Guest

Please post the name[s] of the installed antivirus/security software
that is installed .
Thanks.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

rspires@ohiohills.com wrote:

mas215 · Guest

I've tried everything here, the microsoft solutions and the fixwareout.exe
program. Still get the above error when trying to use windowsupdate. My AV
is Windows Live OneCare, which I've had for over a year and up to about 3
weeks ago never had a problem using windowsupdate. No changes to my system
(afaik) software additions or deletions. Again any help is greatly
appreciated. Thanks.

"rspires@ohiohills.com" wrote:

MowGreen [MVP] · Guest

Fixwareout.exe is ONLY meant for systems that are infected with that
specific malware. It's good that your system is not afflicted with it,
bad when someone posts that Users should run malware specific tools with
no evidence that the Users systems are not infected.

XP SP2 is installed, correct ?
Could you please do a manual visit to Windows Update once more ?
When the error appears, close IE.
Then go to Start > Run > type in or copy&paste the following into the
Open: line

%windir%\windowsupdate.log

Click OK or press Enter
Copy and paste the last 30 or so lines of the log into your reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

mas215 wrote:

mas215 · Guest

Thanks. Yes, I have the latest version of IE7 sp2. I followed your
directions, and here are the last 30 lines of the logfile:

2007-12-22 12:55:02:015 1288 25c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-22 12:55:02:015 1288 25c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-12-22 12:55:02:015 1288 25c DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-22 12:55:02:078 1932 e44 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-12-22 12:55:02:078 1932 e44 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-12-22 12:55:02:078 1932 e44 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-22 12:55:02:156 1932 e44 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2007-12-22 12:55:02:156 1932 e44 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-12-22 12:55:02:156 1932 e44 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2007-12-22 12:55:02:156 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:171 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:546 1932 e44 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-22 12:55:02:546 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:546 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:843 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:859 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:890 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:906 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:968 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:968 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7

I really appreciate your help. Thanks again.

Marc

"MowGreen [MVP]" wrote: