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MowGreen [MVP]
Guest
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 Posted: Sun Dec 23, 2007 8:25 pm Post subject: Re: 0x80072EE7 error |
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|
Marc,
You're mowst welcome. Whatever is causing this issue still remains to be
figured out. What's apparently occurring is that the update server is
checking the validity of the wuredir and wsus3setup.cabs and the
communication between the system and the server ceases. Thus, the update
server attempts to download the .cabs and that fails, too, due to the
communication breakdown [ thank you, Led Zeppelin <w>]
For now, we'll blame Led Zep ...
Could you check in the
WINDOWS\SoftwareDistribution\WuRedir
subfolder and tell me:
1) How many folders are in there
2) Open the folders contained therein, then right click the wuredir.xml
files and post back the the Created and Modified dates of them
3) Which ISP you use
Thanks
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
| Quote: | Thanks. Yes, I have the latest version of IE7 sp2. I followed your
directions, and here are the last 30 lines of the logfile:
2007-12-22 12:55:02:015 1288 25c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-22 12:55:02:015 1288 25c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-12-22 12:55:02:015 1288 25c DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-22 12:55:02:078 1932 e44 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-12-22 12:55:02:078 1932 e44 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-12-22 12:55:02:078 1932 e44 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-22 12:55:02:156 1932 e44 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2007-12-22 12:55:02:156 1932 e44 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-12-22 12:55:02:156 1932 e44 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2007-12-22 12:55:02:156 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:171 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:546 1932 e44 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-22 12:55:02:546 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:546 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:843 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:859 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:890 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:906 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:968 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:968 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
I really appreciate your help. Thanks again.
Marc
"MowGreen [MVP]" wrote:
Fixwareout.exe is ONLY meant for systems that are infected with that
specific malware. It's good that your system is not afflicted with it,
bad when someone posts that Users should run malware specific tools with
no evidence that the Users systems are not infected.
XP SP2 is installed, correct ?
Could you please do a manual visit to Windows Update once more ?
When the error appears, close IE.
Then go to Start > Run > type in or copy&paste the following into the
Open: line
%windir%\windowsupdate.log
Click OK or press Enter
Copy and paste the last 30 or so lines of the log into your reply, please.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
I've tried everything here, the microsoft solutions and the fixwareout.exe
program. Still get the above error when trying to use windowsupdate. My AV
is Windows Live OneCare, which I've had for over a year and up to about 3
weeks ago never had a problem using windowsupdate. No changes to my system
(afaik) software additions or deletions. Again any help is greatly
appreciated. Thanks.
"rspires@ohiohills.com" wrote:
On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com
wrote:
Gent - try this
download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
Note: You will need to run this tool while having an Internet Connection.
The tool will download other files while running.
Save it to your desktop and run it. Click Next, then Install, make sure "Run
fixit" is checked and click Finish.
The fix will begin; follow the prompts.
If your firewall gives an alert, (because this tool will download an
additional files from the internet), please don't let your firewall block it,
but allow it instead.
You will be asked to reboot your computer; please do so. Your system may
take longer than usual to load; this is normal.
Once the desktop loads a text file will open (report.txt).
After that try the microsoft update - it worked great for me.
If you think about it, let me know.
"Gent" wrote:
My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
disabling that with no luck.
"MowGreen [MVP]" wrote:
You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Gent wrote:
Hi gang,
I have encountered a challenge when connecting to Windows Update. I get the
0x80072EE7 error.
I've tried the following:
- Checked the Hosts file for any static IP addresses - nothing
- I tried the guided help - no luck
- Internet connectivity is fine
- Firewall has been eliminated as a problem
- I had used a software accelerator (ashampoo); however I removed it and
then reset the Internet connection settings using DRTCP
- Windows Update and Microsoft Update have been added to the Trusted Sites
list
- I removed the proxy server entry from the WinHTTP proxy configuration
- Background Intelligent Transfer Service is running properly
- Event Log is running properly
- Cryptographic Service is fine
- cache is cleared
- The system has been restarted
- Easycleaner and Xtech show nothing unusual in the startups - programs or
services
As you can see, I have exhausted the MS suggestions. I really hope someone
can help!- Hide quoted text -
- Show quoted text -
All:
I have tried everything suggested by Microsoft plus these posts.
The last thing was to run fixwareout.exe Unfortunately, non of these
fixes have worked ! I Still the Error 0x80072EE7 when attempting to
get MS XP Updates! Any suggestions.
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| Posted: Sun Dec 23, 2007 8:25 pm Post subject: Advertisement |
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mas215
Guest
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| Posted: Wed Dec 26, 2007 12:23 am Post subject: Re: 0x80072EE7 error |
|
|
"MowGreen [MVP]" wrote:
| Quote: | Marc,
You're mowst welcome. Whatever is causing this issue still remains to be
figured out. What's apparently occurring is that the update server is
checking the validity of the wuredir and wsus3setup.cabs and the
communication between the system and the server ceases. Thus, the update
server attempts to download the .cabs and that fails, too, due to the
communication breakdown [ thank you, Led Zeppelin <w>]
For now, we'll blame Led Zep ...
Could you check in the
WINDOWS\SoftwareDistribution\WuRedir
subfolder and tell me:
1) How many folders are in there
2) Open the folders contained therein, then right click the wuredir.xml
files and post back the the Created and Modified dates of them
3) Which ISP you use
|
OK, Here goes.
1) 2 folders
2) the create and modified dates for each are the exact same,
March 21, 2007 12:48:26
3) I have Comcast cable modem, which I've had for nearly 10 years, first in
Philly, now in south Florida.
Hope this helps. Thanks.
| Quote: |
Thanks
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
Thanks. Yes, I have the latest version of IE7 sp2. I followed your
directions, and here are the last 30 lines of the logfile:
2007-12-22 12:55:02:015 1288 25c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-22 12:55:02:015 1288 25c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-12-22 12:55:02:015 1288 25c DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-22 12:55:02:078 1932 e44 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-12-22 12:55:02:078 1932 e44 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-12-22 12:55:02:078 1932 e44 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-22 12:55:02:156 1932 e44 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2007-12-22 12:55:02:156 1932 e44 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-12-22 12:55:02:156 1932 e44 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2007-12-22 12:55:02:156 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:171 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:546 1932 e44 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-22 12:55:02:546 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:546 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:843 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:859 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:890 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:906 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:968 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:968 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
I really appreciate your help. Thanks again.
Marc
"MowGreen [MVP]" wrote:
Fixwareout.exe is ONLY meant for systems that are infected with that
specific malware. It's good that your system is not afflicted with it,
bad when someone posts that Users should run malware specific tools with
no evidence that the Users systems are not infected.
XP SP2 is installed, correct ?
Could you please do a manual visit to Windows Update once more ?
When the error appears, close IE.
Then go to Start > Run > type in or copy&paste the following into the
Open: line
%windir%\windowsupdate.log
Click OK or press Enter
Copy and paste the last 30 or so lines of the log into your reply, please.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
I've tried everything here, the microsoft solutions and the fixwareout.exe
program. Still get the above error when trying to use windowsupdate. My AV
is Windows Live OneCare, which I've had for over a year and up to about 3
weeks ago never had a problem using windowsupdate. No changes to my system
(afaik) software additions or deletions. Again any help is greatly
appreciated. Thanks.
"rspires@ohiohills.com" wrote:
On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com
wrote:
Gent - try this
download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
Note: You will need to run this tool while having an Internet Connection.
The tool will download other files while running.
Save it to your desktop and run it. Click Next, then Install, make sure "Run
fixit" is checked and click Finish.
The fix will begin; follow the prompts.
If your firewall gives an alert, (because this tool will download an
additional files from the internet), please don't let your firewall block it,
but allow it instead.
You will be asked to reboot your computer; please do so. Your system may
take longer than usual to load; this is normal.
Once the desktop loads a text file will open (report.txt).
After that try the microsoft update - it worked great for me.
If you think about it, let me know.
"Gent" wrote:
My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
disabling that with no luck.
"MowGreen [MVP]" wrote:
You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Gent wrote:
Hi gang,
I have encountered a challenge when connecting to Windows Update. I get the
0x80072EE7 error.
I've tried the following:
- Checked the Hosts file for any static IP addresses - nothing
- I tried the guided help - no luck
- Internet connectivity is fine
- Firewall has been eliminated as a problem
- I had used a software accelerator (ashampoo); however I removed it and
then reset the Internet connection settings using DRTCP
- Windows Update and Microsoft Update have been added to the Trusted Sites
list
- I removed the proxy server entry from the WinHTTP proxy configuration
- Background Intelligent Transfer Service is running properly
- Event Log is running properly
- Cryptographic Service is fine
- cache is cleared
- The system has been restarted
- Easycleaner and Xtech show nothing unusual in the startups - programs or
services
As you can see, I have exhausted the MS suggestions. I really hope someone
can help!- Hide quoted text -
- Show quoted text -
All:
I have tried everything suggested by Microsoft plus these posts.
The last thing was to run fixwareout.exe Unfortunately, non of these
fixes have worked ! I Still the Error 0x80072EE7 when attempting to
get MS XP Updates! Any suggestions.
|
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MowGreen [MVP]
Guest
|
| Posted: Wed Dec 26, 2007 3:13 am Post subject: Re: 0x80072EE7 error |
|
|
Thanks for the info on the ISP, Marc. Got a different answer from
someone else seeing this issue, so it's not the ISP that's the culprit.
Inside the two folders in WuRedir ... one should be named
7971F918-A847-4430-9279-4A52D1EFE18D, and contain 2 .cab files.
The other ,9482F4B4-E343-43B6-B170-9A65BC822C77, contains one
..cab file. Is that what you're seeing ?
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
| Quote: |
"MowGreen [MVP]" wrote:
Marc,
You're mowst welcome. Whatever is causing this issue still remains to be
figured out. What's apparently occurring is that the update server is
checking the validity of the wuredir and wsus3setup.cabs and the
communication between the system and the server ceases. Thus, the update
server attempts to download the .cabs and that fails, too, due to the
communication breakdown [ thank you, Led Zeppelin <w>]
For now, we'll blame Led Zep ...
Could you check in the
WINDOWS\SoftwareDistribution\WuRedir
subfolder and tell me:
1) How many folders are in there
2) Open the folders contained therein, then right click the wuredir.xml
files and post back the the Created and Modified dates of them
3) Which ISP you use
OK, Here goes.
1) 2 folders
2) the create and modified dates for each are the exact same,
March 21, 2007 12:48:26
3) I have Comcast cable modem, which I've had for nearly 10 years, first in
Philly, now in south Florida.
Hope this helps. Thanks.
Thanks
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
Thanks. Yes, I have the latest version of IE7 sp2. I followed your
directions, and here are the last 30 lines of the logfile:
2007-12-22 12:55:02:015 1288 25c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-22 12:55:02:015 1288 25c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-12-22 12:55:02:015 1288 25c DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-22 12:55:02:078 1932 e44 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-12-22 12:55:02:078 1932 e44 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-12-22 12:55:02:078 1932 e44 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-22 12:55:02:156 1932 e44 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2007-12-22 12:55:02:156 1932 e44 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-12-22 12:55:02:156 1932 e44 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2007-12-22 12:55:02:156 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:171 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:546 1932 e44 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-22 12:55:02:546 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:546 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:843 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:859 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:890 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:906 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:968 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:968 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
I really appreciate your help. Thanks again.
Marc
"MowGreen [MVP]" wrote:
Fixwareout.exe is ONLY meant for systems that are infected with that
specific malware. It's good that your system is not afflicted with it,
bad when someone posts that Users should run malware specific tools with
no evidence that the Users systems are not infected.
XP SP2 is installed, correct ?
Could you please do a manual visit to Windows Update once more ?
When the error appears, close IE.
Then go to Start > Run > type in or copy&paste the following into the
Open: line
%windir%\windowsupdate.log
Click OK or press Enter
Copy and paste the last 30 or so lines of the log into your reply, please.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
I've tried everything here, the microsoft solutions and the fixwareout.exe
program. Still get the above error when trying to use windowsupdate. My AV
is Windows Live OneCare, which I've had for over a year and up to about 3
weeks ago never had a problem using windowsupdate. No changes to my system
(afaik) software additions or deletions. Again any help is greatly
appreciated. Thanks.
"rspires@ohiohills.com" wrote:
On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com
wrote:
Gent - try this
download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
Note: You will need to run this tool while having an Internet Connection.
The tool will download other files while running.
Save it to your desktop and run it. Click Next, then Install, make sure "Run
fixit" is checked and click Finish.
The fix will begin; follow the prompts.
If your firewall gives an alert, (because this tool will download an
additional files from the internet), please don't let your firewall block it,
but allow it instead.
You will be asked to reboot your computer; please do so. Your system may
take longer than usual to load; this is normal.
Once the desktop loads a text file will open (report.txt).
After that try the microsoft update - it worked great for me.
If you think about it, let me know.
"Gent" wrote:
My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
disabling that with no luck.
"MowGreen [MVP]" wrote:
You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Gent wrote:
Hi gang,
I have encountered a challenge when connecting to Windows Update. I get the
0x80072EE7 error.
I've tried the following:
- Checked the Hosts file for any static IP addresses - nothing
- I tried the guided help - no luck
- Internet connectivity is fine
- Firewall has been eliminated as a problem
- I had used a software accelerator (ashampoo); however I removed it and
then reset the Internet connection settings using DRTCP
- Windows Update and Microsoft Update have been added to the Trusted Sites
list
- I removed the proxy server entry from the WinHTTP proxy configuration
- Background Intelligent Transfer Service is running properly
- Event Log is running properly
- Cryptographic Service is fine
- cache is cleared
- The system has been restarted
- Easycleaner and Xtech show nothing unusual in the startups - programs or
services
As you can see, I have exhausted the MS suggestions. I really hope someone
can help!- Hide quoted text -
- Show quoted text -
All:
I have tried everything suggested by Microsoft plus these posts.
The last thing was to run fixwareout.exe Unfortunately, non of these
fixes have worked ! I Still the Error 0x80072EE7 when attempting to
get MS XP Updates! Any suggestions.
|
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| Back to top |
|
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Robert Aldwinckle
Guest
|
| Posted: Wed Dec 26, 2007 7:06 am Post subject: Re: 0x80072EE7 error |
|
|
"MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message
news:uaQ44HaRIHA.3400@TK2MSFTNGP03.phx.gbl...
| Quote: | Marc,
You're mowst welcome. Whatever is causing this issue still remains to be
figured out. What's apparently occurring is that the update server is
checking the validity of the wuredir and wsus3setup.cabs and the
communication between the system and the server ceases. Thus, the update
server attempts to download the .cabs and that fails, too, due to the
communication breakdown [ thank you, Led Zeppelin <w>]
For now, we'll blame Led Zep ...
|
My guess is that's could be the wrong Z... E.g. how about Zone Alarm? <eg>
(Or whatever (unstated) third-party firewall the user has...)
....
....
| Quote: | - Firewall has been eliminated as a problem
|
Note that the poster who wrote this is not the one you are currently helping...
In any case, I think it would be very helpful to know *which* firewall has been
eliminated and how... E.g. certain firewall uninstall procedures are known to be
somewhat unreliable and a complete solution to getting rid of them is not obvious
for many users. ; )
FWIW
Robert
--- |
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mas215
Guest
|
| Posted: Wed Dec 26, 2007 2:05 pm Post subject: Re: 0x80072EE7 error |
|
|
Mow, you're exactly right. In the WuRedir folder are those 2 files and the
1st one has the
2 .cab files and the latter has the one. Still getting the same error in
windows update.
marc
"MowGreen [MVP]" wrote:
| Quote: | Thanks for the info on the ISP, Marc. Got a different answer from
someone else seeing this issue, so it's not the ISP that's the culprit.
Inside the two folders in WuRedir ... one should be named
7971F918-A847-4430-9279-4A52D1EFE18D, and contain 2 .cab files.
The other ,9482F4B4-E343-43B6-B170-9A65BC822C77, contains one
..cab file. Is that what you're seeing ?
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
"MowGreen [MVP]" wrote:
Marc,
You're mowst welcome. Whatever is causing this issue still remains to be
figured out. What's apparently occurring is that the update server is
checking the validity of the wuredir and wsus3setup.cabs and the
communication between the system and the server ceases. Thus, the update
server attempts to download the .cabs and that fails, too, due to the
communication breakdown [ thank you, Led Zeppelin <w>]
For now, we'll blame Led Zep ...
Could you check in the
WINDOWS\SoftwareDistribution\WuRedir
subfolder and tell me:
1) How many folders are in there
2) Open the folders contained therein, then right click the wuredir.xml
files and post back the the Created and Modified dates of them
3) Which ISP you use
OK, Here goes.
1) 2 folders
2) the create and modified dates for each are the exact same,
March 21, 2007 12:48:26
3) I have Comcast cable modem, which I've had for nearly 10 years, first in
Philly, now in south Florida.
Hope this helps. Thanks.
Thanks
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
Thanks. Yes, I have the latest version of IE7 sp2. I followed your
directions, and here are the last 30 lines of the logfile:
2007-12-22 12:55:02:015 1288 25c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-22 12:55:02:015 1288 25c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-12-22 12:55:02:015 1288 25c DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-22 12:55:02:078 1932 e44 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-12-22 12:55:02:078 1932 e44 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-12-22 12:55:02:078 1932 e44 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-22 12:55:02:156 1932 e44 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2007-12-22 12:55:02:156 1932 e44 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-12-22 12:55:02:156 1932 e44 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2007-12-22 12:55:02:156 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:171 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:546 1932 e44 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-22 12:55:02:546 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:546 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:843 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:859 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:890 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:906 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:968 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-22 12:55:02:968 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
I really appreciate your help. Thanks again.
Marc
"MowGreen [MVP]" wrote:
Fixwareout.exe is ONLY meant for systems that are infected with that
specific malware. It's good that your system is not afflicted with it,
bad when someone posts that Users should run malware specific tools with
no evidence that the Users systems are not infected.
XP SP2 is installed, correct ?
Could you please do a manual visit to Windows Update once more ?
When the error appears, close IE.
Then go to Start > Run > type in or copy&paste the following into the
Open: line
%windir%\windowsupdate.log
Click OK or press Enter
Copy and paste the last 30 or so lines of the log into your reply, please.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
mas215 wrote:
I've tried everything here, the microsoft solutions and the fixwareout.exe
program. Still get the above error when trying to use windowsupdate. My AV
is Windows Live OneCare, which I've had for over a year and up to about 3
weeks ago never had a problem using windowsupdate. No changes to my system
(afaik) software additions or deletions. Again any help is greatly
appreciated. Thanks.
"rspires@ohiohills.com" wrote:
On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com
wrote:
Gent - try this
download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
Note: You will need to run this tool while having an Internet Connection.
The tool will download other files while running.
Save it to your desktop and run it. Click Next, then Install, make sure "Run
fixit" is checked and click Finish.
The fix will begin; follow the prompts.
If your firewall gives an alert, (because this tool will download an
additional files from the internet), please don't let your firewall block it,
but allow it instead.
You will be asked to reboot your computer; please do so. Your system may
take longer than usual to load; this is normal.
Once the desktop loads a text file will open (report.txt).
After that try the microsoft update - it worked great for me.
If you think about it, let me know.
"Gent" wrote:
My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
disabling that with no luck.
"MowGreen [MVP]" wrote:
You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Gent wrote:
Hi gang,
I have encountered a challenge when connecting to Windows Update. I get the
0x80072EE7 error.
I've tried the following:
- Checked the Hosts file for any static IP addresses - nothing
- I tried the guided help - no luck
- Internet connectivity is fine
- Firewall has been eliminated as a problem
- I had used a software accelerator (ashampoo); however I removed it and
then reset the Internet connection settings using DRTCP
- Windows Update and Microsoft Update have been added to the Trusted Sites
list
- I removed the proxy server entry from the WinHTTP proxy configuration
- Background Intelligent Transfer Service is running properly
- Event Log is running properly
- Cryptographic Service is fine
- cache is cleared
- The system has been restarted
- Easycleaner and Xtech show nothing unusual in the startups - programs or
services
As you can see, I have exhausted the MS suggestions. I really hope someone
can help!- Hide quoted text -
- Show quoted text -
All:
I have tried everything suggested by Microsoft plus these posts.
The last thing was to run fixwareout.exe Unfortunately, non of these
fixes have worked ! I Still the Error 0x80072EE7 when attempting to
get MS XP Updates! Any suggestions.
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MowGreen [MVP]
Guest
|
| Posted: Wed Dec 26, 2007 8:37 pm Post subject: Re: 0x80072EE7 error |
|
|
It's a 'cross platform' firewall issue, too, Robert. So far, 2 culprits
have been Trend and ZoneAlarm.
BUT, there have been others whose systems get the 0x80072EE7 error
using the native XP firewall.
Commodo is another culprit except that it usually allows communication
to the Update sites but prevents the installation of the updates.
And the beat goes on ...
<sarcasm> I'm so glad I have little contact with the Update Team ... it
makes troubleshooting these issues so much fun </sarcasm>
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Robert Aldwinckle wrote:
| Quote: | "MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message
news:uaQ44HaRIHA.3400@TK2MSFTNGP03.phx.gbl...
Marc,
You're mowst welcome. Whatever is causing this issue still remains to be
figured out. What's apparently occurring is that the update server is
checking the validity of the wuredir and wsus3setup.cabs and the
communication between the system and the server ceases. Thus, the update
server attempts to download the .cabs and that fails, too, due to the
communication breakdown [ thank you, Led Zeppelin <w>]
For now, we'll blame Led Zep ...
My guess is that's could be the wrong Z... E.g. how about Zone Alarm? <eg
(Or whatever (unstated) third-party firewall the user has...)
...
2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
...
- Firewall has been eliminated as a problem
Note that the poster who wrote this is not the one you are currently helping...
In any case, I think it would be very helpful to know *which* firewall has been
eliminated and how... E.g. certain firewall uninstall procedures are known to be
somewhat unreliable and a complete solution to getting rid of them is not obvious
for many users. ; )
FWIW
Robert
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MowGreen [MVP]
Guest
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| Posted: Wed Dec 26, 2007 8:40 pm Post subject: Re: 0x80072EE7 error |
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|
BTW, the OP had posted :
| Quote: | Still get the above error when trying to use windowsupdate. My AV
is Windows Live OneCare, which I've had for over a year and up to about 3
weeks ago never had a problem using windowsupdate.
|
So, another firewall can be added to the list. Unfortunately, I do not
think this emerging issue of 0x80072EE7 is strictly related to which fw
is being employed.
Robert Aldwinckle wrote:
| Quote: | "MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message
news:uaQ44HaRIHA.3400@TK2MSFTNGP03.phx.gbl...
Marc,
You're mowst welcome. Whatever is causing this issue still remains to be
figured out. What's apparently occurring is that the update server is
checking the validity of the wuredir and wsus3setup.cabs and the
communication between the system and the server ceases. Thus, the update
server attempts to download the .cabs and that fails, too, due to the
communication breakdown [ thank you, Led Zeppelin <w>]
For now, we'll blame Led Zep ...
My guess is that's could be the wrong Z... E.g. how about Zone Alarm? <eg
(Or whatever (unstated) third-party firewall the user has...)
...
2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
...
- Firewall has been eliminated as a problem
Note that the poster who wrote this is not the one you are currently helping...
In any case, I think it would be very helpful to know *which* firewall has been
eliminated and how... E.g. certain firewall uninstall procedures are known to be
somewhat unreliable and a complete solution to getting rid of them is not obvious
for many users. ; )
FWIW
Robert
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Robert Aldwinckle
Guest
|
| Posted: Thu Dec 27, 2007 3:58 am Post subject: Re: 0x80072EE7 error |
|
|
"MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message
news:OnD0%239$RIHA.3916@TK2MSFTNGP02.phx.gbl...
| Quote: | BTW, the OP had posted :
Still get the above error when trying to use windowsupdate. My AV
is Windows Live OneCare, which I've had for over a year and up to about 3
weeks ago never had a problem using windowsupdate.
So, another firewall can be added to the list. Unfortunately, I do not
think this emerging issue of 0x80072EE7 is strictly related to which fw
is being employed.
|
Oops. I didn't realize that was a firewall too. I guess its name implies that
though. Then, my standard question would be: does it have any diagnostics
in it which would let them trace the packet flows? If not, use netcap but unless
the firewall is completely transparent for WU traffic that may not show you what
IE is seeing. Inserting Fiddler2 between IE and the firewall would at least
let them see the HTTP traffic and some HTTPS.
Robert
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