printer has not yet responded, but the microsoft office

Guest

I have several users that are receiving this error when opening WORD.
"The printer has not yet responded, but the MS office program may be
able to proceed without printer information. Do you want to continue
to wait for the printer?" when opening Word.
If you click No, you can get Word open, but when you click File,
Print,
the printer name field is blank, but if you click the drop down, all
the installed printers are listed.

The desktops are running XP Pro SP2.

Jennifer

Google · Sponsor

Terry Farrell · Guest

Word must have an active printer driver so that it can communicate with the
printer driver to work correctly. You need to make sure that the default
Windows printer driver is installed locally.

--
Terry Farrell - MS Word MVP

<JennyMar@gmail.com> wrote in message
news:352d5754-382b-4331-9b4f-b3a32581e23c@b40g2000prf.googlegroups.com...

Guest

Our users do have a default printer setup when they log in... we found
that if we recreate the profile, the problem goes away. however if
there is an easier way, please let me know if you have any other
suggestions.

Thanks,

Jennifer

Terry Farrell · Guest

If it is a damaged profile, then creating a new profile is the best solution
(diagnosing profile problems is a labourious and unrewarding time killer).

But it may be that the Users' temp folders are full of abandoned temp files
and needs completely emptying or the normal.dot is damaged and needs
renaming as normal.bad.

Terry

<JennyMar@gmail.com> wrote in message
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