Works8.5 download keeps trying to install

Sandy · Guest

Hi to all,
New to the Discussion Group. I downloaded recently the Works 8.5 Security
Upgrade. On doubleclicking the executable, a window pops up saying
extracting cabinet files (I think) with a progress bar. The indicators on
the bar go so far then it starts over and continues to display this behaviour.
Anybody know what's going on here? Thanks for any replies.

Google · Sponsor

Ken · Guest

You might try disabling the anti virus protection or clean boot before
clicking executable.

Ken

"Sandy" <Sandy@discussions.microsoft.com> wrote in message
news:C5E59C35-EDEF-456E-90E4-5493AFDB03EB@microsoft.com...
| Hi to all,
| New to the Discussion Group. I downloaded recently the Works 8.5 Security
| Upgrade. On doubleclicking the executable, a window pops up saying
| extracting cabinet files (I think) with a progress bar. The indicators on
| the bar go so far then it starts over and continues to display this
behaviour.
| Anybody know what's going on here? Thanks for any replies.

Sandy · Guest

Hi Ken,

Thanks for your response. Yes, already thought of that... in fact I went
into MSConfig and disabled all startup TSR's. That didn't work. Went into
Safe Mode. That didn't work! I thought I'd try something like Winzip over
the weekend; or maybe I've got a bad download?

"Ken" wrote:

Ken · Guest

Hi Sandy,

The security update for Works 8 or Works Suite 2005
http://www.microsoft.com/products/works/international/Update_1001.mspx

has been out for some time, I do not recall others posting about problems
installing the update.

You could redownload the update or order a CD.

Either way, I would use the cleanup utilities (completely get existing Works
off the computer) , clean boot, then reinstall.

Example of how to do this can be found at...
http://support.gateway.com/s/SOFTWARE/MICROSOF/sHARED/7513181faq24.shtml

Then install the security update using clean boot procedure.

Good luck and let us know your results.

Thanks,
Ken

"Sandy" <Sandy@discussions.microsoft.com> wrote in message
news:4085512A-2B1F-459E-A151-41444995B730@microsoft.com...

| Hi Ken,
|
| Thanks for your response. Yes, already thought of that... in fact I went
| into MSConfig and disabled all startup TSR's. That didn't work. Went
into
| Safe Mode. That didn't work! I thought I'd try something like Winzip
over
| the weekend; or maybe I've got a bad download?
|
| "Ken" wrote:
|
| > You might try disabling the anti virus protection or clean boot before
| > clicking executable.
| >
| > Ken
| >
| > "Sandy" <Sandy@discussions.microsoft.com> wrote in message
| > news:C5E59C35-EDEF-456E-90E4-5493AFDB03EB@microsoft.com...
| > | Hi to all,
| > | New to the Discussion Group. I downloaded recently the Works 8.5
Security
| > | Upgrade. On doubleclicking the executable, a window pops up saying
| > | extracting cabinet files (I think) with a progress bar. The
indicators on
| > | the bar go so far then it starts over and continues to display this
| > behaviour.
| > | Anybody know what's going on here? Thanks for any replies.
| >
| >