Message Box About Macros When Open Word

WPD · Guest

Hi all

When I open Word, I get a pop-up box that says:
"The function you are attempting to run contains macros or content that
requires macro language support. When this software was installed, you (or
your administrator) chose not to install support for macros or controls."

I am NOT trying to open a document in Word when this happens. I am just
opening Word, itself. The information in the box babbles on about trust
settings. However, even if I set it to trust any macro that comes down the
pike, I still get the same message box. Indeed, why would there even be a
macro in the base Word executable that would trigger this message box?

To close the box, you must either click on the "OK" button or the X button 6
times before no more instances of this pop-up box occurs.

Any ideas. BTW, I have done searches in both Google and this forum, but I
haven't found anything.

Thanks for the help.

Google · Sponsor

Terry Farrell · Guest

Find normal.dot in your profile and rename it as normal.bad. This will
normally be in C:\documents and settings\username\application
data\microsoft\templates fiolder.

--
Terry Farrell - MS Word MVP

"WPD" <county(please-delete-this)pyrenees@yahoo.com> wrote in message
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WPD · Guest

Hi Terry

I located normal.dotm in the c:\documents etc. folder that you specifed. I
changed it to Normal.bad, and then I opened Word 2007. I still got the same
message box about Macros as I got originally. However, this time when I tried
to close Word 2007by clicking on the window's "X", the same message box about
Macros popped-up again. This time there was only the one box and it closed
with a single click on the "OK" button. However, Word 2007 did NOT close, so
I clicked on the "X" again. This time, I got different pop-up box that said
that "Changes have been made that affect the global template, Normal.dotm. Do
you want to save these changes?" I clicked on the "Yes" button, and this
caused the same message box about Macros to pop-up, again. I clicked on the
"X" again, and the "Changes have been made....." box pooped up again. This
time, I clicked on "No", and Word 2007 finally closed.

When I checked to see if a new normal.dotm had been created, I found only
the original file that I had converted from Normal.dotm to Normal.bad.

Any thoughts on my next step?

*******************
"Terry Farrell" wrote:

Terry Farrell · Guest

What happens if you start in Safe Mode? From the Run command (Winkey+R) type
in

winword /a

and press enter. Word will start in Safe Mode. Does it open without the
error now and more importantly, does it close without the error? If it is
OK, you are looking for some incompatible third party add-in that is forcing
incompatible macros into Word.

Terry

"WPD" <county(please-delete-this)pyrenees@yahoo.com> wrote in message
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WPD · Guest

Hi Terry

Opening Word in Safe Mode eliminated the problem. The program will both open
and close without error. I haven't voluntarily installed a third party
add-in. The error notifications began immediately after I installed Office
2007, and they only occur in Word and do not occur in Excel.

Do you think that I should perform an uninstall and reinstall of Office 2007?

Thanks for your help.

********************
"Terry Farrell" wrote:

Terry Farrell · Guest

Uninstall/reinstall will not work. If this started immediately you installed
Word 2007, then it is a legacy add-in that worked with your previous version
but if not fully compatible with the new version, You need to remove the
offending add-in. Uninstalled Office won't remove it.

Start by looking in the Word Start-up folder and see what templates are
installed. Remove them temporarily and test again. If Word works without the
templates, put them back one at a time until you find the culprit.

Terry

"WPD" <county(please-delete-this)pyrenees@yahoo.com> wrote in message
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Guest

Hi !
I have exactly the same problem with MS Office 2003.
(I upgraded from MS Office 2002.)
My Word Startup folder(s9 are all empty and I have tried with renaming
all my old Office folders in C:\Program Files\ and I still get this
extremely annoying popup message both while starting MS Word, and also
when closing it.
There is no Normal.dot template messing everything up for me neither.

Has anyone been able to solve this yet ?

Cheers !
/Mathias

Terry Farrell · Guest

You have no normal.dot?

Terry

<Mathias.Thorell@kapsch.cl> wrote in message
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Guest

On Dec 18, 1:40 pm, "Terry Farrell" <mv...@po193qw.co.uk> wrote:

Terry Farrell · Guest

What happens when you start in Safe Mode. From Start, Run (Winkey+R), type
in

winword /a

and press enter. Do you get the message now?

Terry

<Mathias.Thorell@kapsch.cl> wrote in message
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Guest

On Dec 18, 7:36 pm, "Terry Farrell" <mv...@po193qw.co.uk> wrote:

Terry Farrell · Guest

Either there is a macro attached to normal.dot or you have a third party
add-in that has an active macro being loaded on start up. You need to find
out if the macro is safe and then allow it through the Trust settings in
Word Options.

Terry

<Mathias.Thorell@kapsch.cl> wrote in message
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Guest

On Dec 19, 8:18 pm, "Terry Farrell" <mv...@po193qw.co.uk> wrote:

Terry Farrell · Guest

Sorry but you MUST have a normal.dot. It should be in every users' profile.
Check under Tools, Options, file Locations tab to see where yours is
located.

To prove that there is a normal.dot, go to Format, Font and select a
different font, or size or some other attribute and press the DEFAULT
button. Now close Word. (Providing you have not changed the default setting
for Save Prompts), you should be prompted to save changes to the global
template (normal.dot) when you close Word. (Note that if you use Word as
your email editor in Outlook, then Outlook must be closed too).

Terry

<Mathias.Thorell@kapsch.cl> wrote in message
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