Nothing happens when I emailmerge

Judy Gleeson (MVP Outlook · Guest

Hi MVP's. I'm a little desperate to get this working. I have been doing and
teaching this for years on all older version so why can't I make it work on
2007?

Here's what I do:

Open Outlook (leave Word closed) and select certain Contacts ( group by
State, then Category go get the batch I want)
Tools | Mailmerge

Choose Merge to email | Type a subject | OK - Word starts up

Use the Insert merge fields button to get to Outlook's data fields and pop
them in
Finish and Merge | Send email messages.

Nothing happens. No emails sent. No messages on screen.
This exact sequence has worked on all previous versions. I leave it with
all the default settings eg Selected Contacts and HTML. I click ONLY what's
described above. Honest.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here: www.judygleeson.com
Canberra, Australia

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Peter Jamieson · Guest

FWIW it does work here (Office 2007 SP1)

Unfortunately this problem is not unknown, even on those old versions, but I
have never been able to find the underlying cause. The thing that seems to
fix the largest number of problems in this area is to do a check and repair
(i.e. Office button->[Program] Options->Resources->run Microsoft Office
Diagnostics)

Also, if you've just moved to SP1 it seems I am not the only one who has had
to save and delete Word's Data key in the registry to get some things to
work again (see http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm ).

--
Peter Jamieson
http://tips.pjmsn.me.uk

"Judy Gleeson (MVP Outlook)" <gleeson_judy@hotmail.com> wrote in message
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Judy Gleeson (MVP Outlook · Guest

darn - ran diagnositics yesterday - didn't help.

Don't have SP1 installed - heard too much scary stuff about it to jump in
yet.

I will read the link and see if that helps.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here: www.judygleeson.com
Canberra, Australia

"Peter Jamieson" <pjj@KillmapSpjjnet.demon.co.uk> wrote in message
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Peter Jamieson · Guest

The Data key can be corrupted even without SP1, of course :-)

If deleting it does work for you, that could prove to be a really useful
piece of information.

--
Peter Jamieson
http://tips.pjmsn.me.uk

"Judy Gleeson (MVP Outlook)" <gleeson_judy@hotmail.com> wrote in message
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Judy Gleeson (MVP Outlook · Guest

winword.exe /a

fixed it yippeeeeeeee!

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here: www.judygleeson.com
Canberra, Australia

"Peter Jamieson" <pjj@KillmapSpjjnet.demon.co.uk> wrote in message
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Peter Jamieson · Guest

Good, thanks for posting the solution back...

--
Peter Jamieson
http://tips.pjmsn.me.uk

"Judy Gleeson (MVP Outlook)" <gleeson_judy@hotmail.com> wrote in message
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Judy Gleeson (MVP Outlook · Guest

I let the Outlook MVPs know and sent them the link too. We get questions
about this as well :)

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here: www.judygleeson.com
Canberra, Australia

"What do we live for, if it is not to make life less difficult for each
other?"
George Eliot
"Peter Jamieson" <pjj@KillmapSpjjnet.demon.co.uk> wrote in message
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