Works 8 crashes on print preview

Ron Weaver · Guest

I just installed Works 8 on my wifes laptop (285mb??) The computer meets all
requirements except Explorer. The box says it requires IE6 and we have IE7.
When we try to print preview a report in database, the program crashes. Also,
the computer is sluggish (CPU Usage is high). When I uninstalled the program,
everything returned to normal. I reinstalled the program and encountered the
same problems. The OS is WinXP SP2. Any Ideas?
Thanks, Ron.

Google · Sponsor

Ken · Guest

What I would do is use the cleanup utilities, clean boot, then reinstall.

Example of how to do this can be found at...
http://support.gateway.com/s/SOFTWARE/MICROSOF/sHARED/7513181faq24.shtml

Ken

"Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in message
news:86B5F320-6604-42C3-B284-28EC34E609A9@microsoft.com...
| I just installed Works 8 on my wifes laptop (285mb??) The computer meets
all
| requirements except Explorer. The box says it requires IE6 and we have
IE7.
| When we try to print preview a report in database, the program crashes.
Also,
| the computer is sluggish (CPU Usage is high). When I uninstalled the
program,
| everything returned to normal. I reinstalled the program and encountered
the
| same problems. The OS is WinXP SP2. Any Ideas?
| Thanks, Ron.

Ron Weaver · Guest

Thanks very much Ken. I will try that and get back to the community.
Ron

"Ken" wrote:

Ron Weaver · Guest

I used the cleanup utility, clean booted and reinstalled. It still crashes
when print preview is selected. Any other ideas?
Thanks
Ron

"Ron Weaver" wrote:

Ken · Guest

Hi Ron,

Perhaps the problem is associated with your printer drivers.

Check your printers website for latest drivers.

Do you have other printer drivers installed? If so, make one of them your
default printer for test purpose.

I use CutePDF Writer, it's drivers are compatible with my Works version 6.0.

You could download and try for test purpose.

I find it a great tool and have it selected as my default printer, If I
actually want to print on paper it is only one extra click during ==>File
==>Print process.

Here is a link to Free CutePDF Writer
http://www.cutepdf.com/Products/CutePDF/writer.asp

You will notice it requires two downloads, install works smoother if you
download and install the Free Converter first, then download and install
Free Download.

I assume using the cleanup process you have resolved the computer sluggish
problem.

Ken

"Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in message
news:F58B55D7-9916-479A-9897-AC7A902596E9@microsoft.com...

| I used the cleanup utility, clean booted and reinstalled. It still crashes
| when print preview is selected. Any other ideas?
| Thanks
| Ron
|
| "Ron Weaver" wrote:
|
| > Thanks very much Ken. I will try that and get back to the community.
| > Ron
| >
| > "Ken" wrote:
| >
| > > What I would do is use the cleanup utilities, clean boot, then
reinstall.
| > >
| > > Example of how to do this can be found at...
| > >
http://support.gateway.com/s/SOFTWARE/MICROSOF/sHARED/7513181faq24.shtml
| > >
| > > Ken
| > >
| > > "Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in message
| > > news:86B5F320-6604-42C3-B284-28EC34E609A9@microsoft.com...
| > > | I just installed Works 8 on my wifes laptop (285mb??) The computer
meets
| > > all
| > > | requirements except Explorer. The box says it requires IE6 and we
have
| > > IE7.
| > > | When we try to print preview a report in database, the program
crashes.
| > > Also,
| > > | the computer is sluggish (CPU Usage is high). When I uninstalled the
| > > program,
| > > | everything returned to normal. I reinstalled the program and
encountered
| > > the
| > > | same problems. The OS is WinXP SP2. Any Ideas?
| > > | Thanks, Ron.
| > >
| > >

Ron Weaver · Guest

Hi Ken,
I set another printer on the network as the default printer. It worked, so
it's obvious there is something wrong with this printer. The drivers and
software are up to date. Can you think of anything else? Thanks for your help.
Ron

"Ken" wrote:

Ken · Guest

There is a printer update at
http://www.microsoft.com/products/works/downloads.mspx

You might try it.

Ken

"Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in message
news:1970FF91-D632-413F-A0A7-CC338828EED7@microsoft.com...

| Hi Ken,
| I set another printer on the network as the default printer. It worked, so
| it's obvious there is something wrong with this printer. The drivers and
| software are up to date. Can you think of anything else? Thanks for your
help.
| Ron
|
| "Ken" wrote:
|
| > Hi Ron,
| >
| > Perhaps the problem is associated with your printer drivers.
| >
| > Check your printers website for latest drivers.
| >
| > Do you have other printer drivers installed? If so, make one of them
your
| > default printer for test purpose.
| >
| > I use CutePDF Writer, it's drivers are compatible with my Works version
6.0.
| >
| > You could download and try for test purpose.
| >
| > I find it a great tool and have it selected as my default printer, If I
| > actually want to print on paper it is only one extra click during
==>File
| > ==>Print process.
| >
| > Here is a link to Free CutePDF Writer
| > http://www.cutepdf.com/Products/CutePDF/writer.asp
| >
| > You will notice it requires two downloads, install works smoother if you
| > download and install the Free Converter first, then download and install
| > Free Download.
| >
| > I assume using the cleanup process you have resolved the computer
sluggish
| > problem.
| >
| > Ken
| >
| > "Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in message
| > news:F58B55D7-9916-479A-9897-AC7A902596E9@microsoft.com...
| >
| > | I used the cleanup utility, clean booted and reinstalled. It still
crashes
| > | when print preview is selected. Any other ideas?
| > | Thanks
| > | Ron
| > |
| > | "Ron Weaver" wrote:
| > |
| > | > Thanks very much Ken. I will try that and get back to the community.
| > | > Ron
| > | >
| > | > "Ken" wrote:
| > | >
| > | > > What I would do is use the cleanup utilities, clean boot, then
| > reinstall.
| > | > >
| > | > > Example of how to do this can be found at...
| > | > >
| > http://support.gateway.com/s/SOFTWARE/MICROSOF/sHARED/7513181faq24.shtml
| > | > >
| > | > > Ken
| > | > >
| > | > > "Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in
message
| > | > > news:86B5F320-6604-42C3-B284-28EC34E609A9@microsoft.com...
| > | > > | I just installed Works 8 on my wifes laptop (285mb??) The
computer
| > meets
| > | > > all
| > | > > | requirements except Explorer. The box says it requires IE6 and
we
| > have
| > | > > IE7.
| > | > > | When we try to print preview a report in database, the program
| > crashes.
| > | > > Also,
| > | > > | the computer is sluggish (CPU Usage is high). When I uninstalled
the
| > | > > program,
| > | > > | everything returned to normal. I reinstalled the program and
| > encountered
| > | > > the
| > | > > | same problems. The OS is WinXP SP2. Any Ideas?
| > | > > | Thanks, Ron.
| > | > >
| > | > >
| >
| >

Ron Weaver · Guest

THAT DID IT! Thanks so much for your help.
Ron

"Ken" wrote:

Ken · Guest

Re: THAT DID IT! Thanks so much for your help.

You're Welcome.

Honestly, I didn't think the update would help per your description of the
problem

For those who read these news groups looking for solutions to similar
problems, What printer and model number caused the problem and which
printer and model did you use to confirm it was the problem.

Ken

"Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in message
news:B2DED5BF-2CEF-4C6B-92E3-946616CF0FD1@microsoft.com...

| THAT DID IT! Thanks so much for your help.
| Ron
|
| "Ken" wrote:
|
| > There is a printer update at
| > http://www.microsoft.com/products/works/downloads.mspx
| >
| > You might try it.
| >
| > Ken
| >
| > "Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in message
| > news:1970FF91-D632-413F-A0A7-CC338828EED7@microsoft.com...
| >
| > | Hi Ken,
| > | I set another printer on the network as the default printer. It
worked, so
| > | it's obvious there is something wrong with this printer. The drivers
and
| > | software are up to date. Can you think of anything else? Thanks for
your
| > help.
| > | Ron
| > |
| > | "Ken" wrote:
| > |
| > | > Hi Ron,
| > | >
| > | > Perhaps the problem is associated with your printer drivers.
| > | >
| > | > Check your printers website for latest drivers.
| > | >
| > | > Do you have other printer drivers installed? If so, make one of
them
| > your
| > | > default printer for test purpose.
| > | >
| > | > I use CutePDF Writer, it's drivers are compatible with my Works
version
| > 6.0.
| > | >
| > | > You could download and try for test purpose.
| > | >
| > | > I find it a great tool and have it selected as my default printer,
If I
| > | > actually want to print on paper it is only one extra click during
| > ==>File
| > | > ==>Print process.
| > | >
| > | > Here is a link to Free CutePDF Writer
| > | > http://www.cutepdf.com/Products/CutePDF/writer.asp
| > | >
| > | > You will notice it requires two downloads, install works smoother if
you
| > | > download and install the Free Converter first, then download and
install
| > | > Free Download.
| > | >
| > | > I assume using the cleanup process you have resolved the computer
| > sluggish
| > | > problem.
| > | >
| > | > Ken
| > | >
| > | > "Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in message
| > | > news:F58B55D7-9916-479A-9897-AC7A902596E9@microsoft.com...
| > | >
| > | > | I used the cleanup utility, clean booted and reinstalled. It still
| > crashes
| > | > | when print preview is selected. Any other ideas?
| > | > | Thanks
| > | > | Ron
| > | > |
| > | > | "Ron Weaver" wrote:
| > | > |
| > | > | > Thanks very much Ken. I will try that and get back to the
community.
| > | > | > Ron
| > | > | >
| > | > | > "Ken" wrote:
| > | > | >
| > | > | > > What I would do is use the cleanup utilities, clean boot, then
| > | > reinstall.
| > | > | > >
| > | > | > > Example of how to do this can be found at...
| > | > | > >
| > | >
http://support.gateway.com/s/SOFTWARE/MICROSOF/sHARED/7513181faq24.shtml
| > | > | > >
| > | > | > > Ken
| > | > | > >
| > | > | > > "Ron Weaver" <RonWeaver@discussions.microsoft.com> wrote in
| > message
| > | > | > > news:86B5F320-6604-42C3-B284-28EC34E609A9@microsoft.com...
| > | > | > > | I just installed Works 8 on my wifes laptop (285mb??) The
| > computer
| > | > meets
| > | > | > > all
| > | > | > > | requirements except Explorer. The box says it requires IE6
and
| > we
| > | > have
| > | > | > > IE7.
| > | > | > > | When we try to print preview a report in database, the
program
| > | > crashes.
| > | > | > > Also,
| > | > | > > | the computer is sluggish (CPU Usage is high). When I
uninstalled
| > the
| > | > | > > program,
| > | > | > > | everything returned to normal. I reinstalled the program and
| > | > encountered
| > | > | > > the
| > | > | > > | same problems. The OS is WinXP SP2. Any Ideas?
| > | > | > > | Thanks, Ron.
| > | > | > >
| > | > | > >
| > | >
| > | >
| >
| >

Ron Weaver · Guest

Both are HP printers. The Deskjet 6980 caused the problem and I used the
Deskjet 970Cse to confirm the problem. Thanks again.
Ron

"Ken" wrote: